Web Site Health – Customer Satisfaction

You have improved the content of your companies web site or blog, it is fresh and accurate. There are lots of products covered and you have added all of the information that your clients and customers may need to help them decide on using your firm or contacting your firm for more information. But calls and contacts are simply not coming through and you are beginning to wonder if the investment in this web site was worth it. Maybe you should review your Web Site Health first.

There are many different attributes that will determine if customers will come to your site and then stay there to browse your material. By having excellent original content you have satisfied the search engines, but have you done enough? Once your potential readers or customers have been presented with search results that include your web site, the next step is for them to click on the link and be presented with the results.

Web Site Health – Response time

Many web sites are slow to respond for a variety of reasons. In some cases it is the server that it is running on that is slow. In others it can be a network issue. It might even be the readers last mile or modem at their location. Regardless, if it takes longer than 3 seconds to load a page, many people are just going to move onto another site and you have lost them forever!

The server and the configuration of your web site is within your control, while the other elements are not. Take the necessary steps to make sure that you are paying for a high response time server. Then design your web site to be as fast as possible. Delete any plugins that are not being used. Compress images before uploading to your blog. Delete anything that is not being used so that your blog can run as fast as absolutely possible.

Select a WordPress Template that is Efficient

There are all types of templates available. Some are more complex than others and some will load faster than others. Keep it as simple as possible. Test a lot until you have a template that delivers the content in an efficient manner that is satisfying visually to the customer. Keep testing to ensure that the theme and template work well with your server. Remember the 3 second rule and if your site is not loading within this time frame you could be losing customers.

For information on customer satisfaction information, click here.

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